{"id":401,"title":"IT Contract & Vendor Manager (IaaS)","location":"Ottawa, ON, Canada","duration":12,"organization_name":"Oomple Service","hide_end_client":true,"description":"Does your experience encompass work with application development, implementation and maintenance, as well as infrastructure (ITIL) application support processes?\r\n\r\nAre you proficient with procurement industry processes and best practices?\r\n\r\nDo you seek exposure to IT project delivery and work with diverse project teams?\r\n\r\nIf this sounds like you, you'll love SPLICE!\r\n","responsibilities":"- Manage contract operations for performance management, relationship management, and contract management.\r\n- Implement levels of control through the use of benchmarks and other monitoring tools to ensure that IT service, steady-state operations are achieved and maintained.\r\n- Act as contractual “middleman” between company employees and customers, ensuring timely review and approval/reconciliation of variations.\r\n- Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects.\r\n- Manage IT service delivery where delivery is defined by IT service performance metrics with vendors.\r\n- Monitor compliance by company employees with established procedures. Identify areas of recurrent pressure.\r\n- Ensure that vendors perform root-cause analysis for failed performance metrics and that corrective actions are implemented, and resolve performance issues.\r\n- Monitor competitive terms. Recommend changes.\r\n- Handle on-going issue and change management.\r\n- Monitor transaction compliance (milestones, deliverables, invoicing etc.).\r\n- Oversee Service Level Agreement (SLA) Compliance.\r\n","markdown_description":"
Does your experience encompass work with application development, implementation and maintenance, as well as infrastructure (ITIL) application support processes?
\n\nAre you proficient with procurement industry processes and best practices?
\n\nDo you seek exposure to IT project delivery and work with diverse project teams?
\n\nIf this sounds like you, you'll love SPLICE!
\n","markdown_responsibilities":"